Ehub Support Center
Our knowledgeable and friendly support team is here.Helpdesk support is an integral part of our comprehensive service offering. At Ehub, we are fully committed to ensuring your satisfaction and providing reliable assistance whenever you need it. Our dedicated support team is here to address any questions or concerns you may have, making sure you have a seamless and positive experience with our products.
We are proud to share that we have achieved a remarkable resolution rate of 95% for the issues reported to our helpdesk. This means that our dedicated support team has successfully resolved the majority of customer inquiries and concerns. We strive to address your questions and technical difficulties promptly and efficiently, ensuring that you receive the assistance you need in a timely manner.
-
Mon - Fri 9:30am – 5:30pm
Working Hours Support
-
Mon - Fri 7pm - 11pm
Standby Support for Retailers and F&B
Working Hours Support
Mon – Fri
9:30am – 5:30pm
Weekend & Public Holiday Support
Sat, Sun & Public Holiday
8:00am – 11:00pm
Standby Support for Retailers and F&B
Mon – Fri
7:00pm – 11:00pm
During regular business hours, from 9:30 am to 5:30 pm, we provides comprehensive support services to assist customers with their inquiries, issues, or requests. We ensure our clients have access to assistance and guidance during the core operating hours.
From 7 pm to 11 pm, Ehub standby dedicated support team to address any concerns, provide technical or POS hardware assistance, or answer questions that arise during these evening hours.
This service aims to cater to the needs of business hour after 6pm, especially for retail and F&B businesses that operate beyond the standard working hours.
Recognizing that Saturday, Sunday and public holidays are important periods for retail and F&B businesses.
From 8 am to 11 pm on public holidays, our support team is always having a high level of commitment to maintaining and readily available to ensure uninterrupted assistance and prompt resolution of client inquiries or issues.
Why you need helpdesk support?
Benefits and Features of our Helpdesk Support
- Comprehensive Support
- Prompt Assistance
- Technical Expertise
- Multiple Communication Channels
- Ongoing Assistance
- Software Updates and Upgrades
- User Feedback and Product Improvement
> 600 +
+ 1.5 K
> 12
+ 20
Our 2000 happy users around Malaysia using our services
